Marin County Free Library — Technical Services

  Marin County Technology Users Group
   March 10, 2005, 8:30 a.m. to 10:00 a.m.

Novato Library Meeting Room

  1. Updates

    A. Adobe Reader 7 -- any problems?
    B. Failing harddrives (demo)
    C. 04-05 PCs finishing up (CMA, CCE, FAI, CRM)
    D. Hotmail problems on public PCs (screenshot)
    E. Some failing ScanEze scanners (let us know)
    F. Future upgrades to Public Internet PCs
    G. Millcirc and receipts: no news is still no news

  2. Topics
    A. VNC Remote Viewing Software
       How Tech Support Uses VNC
     
    B. Reporting Problems to Tech Support
       Some Basic Guidelines
       Remember also the Troubleshooting Flowchart
     
    C. New County PMRs, Section 23 and Us
     
    D. Restarting Network Equipment
       Another how to guide
  3. Training and informational issues raised:



    Tech Support Info Home
    Created Mar. 7, 2005 dtm