Marin County Free Library — Technical Services

  Marin County Technology Users Group  
   Dec. 11, 2008, 8:30 a.m. to 10:00 a.m.

South Novato Library

  1. Updates

    1. Still collecting blackboards! (We have 8 of the 13)
    2. Reminder: pretty screen shots = Print Screen, then paste into Word or Paint (demo of nasty popup screen shot)
    3. New Stuff Report:
      • Group 2 PCs slowly going out...
      • Some new PCs for WM circ (BOL, STB)
      • FSMs are on order...
    4. New Millennium Thing: Print receipt to patron e-mail (demo)
    5. Service Advisory: LJ P2015 printers:
      • One button, 5 sec. = config page
      • Two buttons, 5 sec. = SYSTEM RESET
    6. Fun with Shuttles: they are going to be file servers running Linux or Windows
    7. Problems with limiting in the WebPAC: still happening? Worse now or not?
    8. Odd Projects We Do: Security Cameras at MCI
    9. Self Check News:
      • 3 new 3M Self Checks at Novato (see photos)
      • Plans for SNO: Innovative "Express Lane" to replace L'mations
      • Work with MARINet office: reincarnating Jeeves
      • Next month or two: Public Computer Advisory Board starts meeting bi-monthly
      • Live Test: Let's all register for e-cards at once! (Call Deb before starting test)

  2. Topics

    1. Administering public PCs: the EXEC account
      1. Windows account types: Users, Power Users, Administrators (and what we do with these)
      2. Our admin account on public PCs: exec
      3. Exec passwords vary by site (you should know your site's)
      4. PubNet users may be prompted for an administrative password when using media cards (OK to have staff enter it, but do not tell it to customers)
      5. Logging in to the exec account on PubNets and WebPACs: Log out holding down the Shift key
      6. To actually use a PC in exec, Unlock C: drive (remember to Lock C: when you're done)
      7. PCs are frozen, so other than bypassing LibOnline, no harm can be done to the PC
      8. Thoughts about emergencies when LO isn't running?
      9. SNO, NOV and MCI have a "staff" account that can be used for training, very similar to exec
    2. Library Online Report:
      1. Outages have ceased for now? Last reported was Monday, 11/26
      2. What weird issues are people seeing?
      3. Cash and Credit button problem (Thomas)
    3. Training and informational issues raised:

      Tech Support Info Home
      Created Dec. 10, 2008 dtm

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